I'd add a confirmation agent to your email system.

I am rapidly running out of funds to refine my systems, and have not received the credit from support or any response at all.

I'm not complaining but this is horrible customer service.

Especially with the time and energy investment on the participant side, but eh who am i?

I have several solutions, I could implement that would dramatically increase your developer experience with the api and future hackathons.

Love what the future will hold!!

4 comments
AllProAi Hill • 12 months ago

Also a issue in the payment system I encountered.

Would not move my payment from pending to cleared, until i processed a second payment. Then the call updated my account and gave me access to create a key. Also I love full key display for quick access but should be in a feature toggle for streamers ect. copy button, hidden key.
Murugeshwari Ravi • 12 months ago

Dear Perplexity API Team,

I hope this message finds you well.

I am writing to follow up on my API access request submitted last Thursday. As part of my participation in the ongoing hackathon, I require access to the API in order to complete and test my project before the submission deadline.

I kindly request that you review and approve my request at your earliest convenience. Your prompt assistance would be greatly appreciated, as it will allow me to finalize and test my submission on time.

Please let me know if any further information is needed from my side.

Thank you for your support.
Janet Fang Manager • 11 months ago

If you have any further questions, please contact support@perplexity.ai as they are in charge of the credits for this hackathon.
AllProAi Hill • 11 months ago

The issue is no responce from support.

But no worries I did what testing could with the 25 dollars i had left in spending money. enough for judges to demo.

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